Privacy Policy
Last updated: 9 June 2025 | Masa Kirana, George Town, Penang
1. Introduction
Masa Kirana ("we", "us", "our") is a watch repair workshop located at No. 8, Lebuh Armenian, 10200 George Town, Pulau Pinang, Malaysia. We take the privacy of our customers and website visitors seriously. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.
This policy applies to personal data collected through our website at masakira.blog and through our direct customer communications. By using our website or contacting us, you acknowledge that you have read and understood this policy.
For questions or requests relating to your data, please contact: [email protected]
2. Data We Collect
Information you provide directly
When you submit our contact form or reach us by email or telephone, we may collect:
- Your name
- Your email address
- Your telephone number (if provided)
- Information you share about the watch or service you are enquiring about
Information collected automatically
When you visit our website, standard web server logs and analytics tools may collect:
- Your IP address
- Browser type and version
- Pages visited and time spent on them
- Referring website address
- Cookie identifiers (where consent has been given)
Legal basis for processing
We process your data on the following grounds under the Personal Data Protection Act 2010 (PDPA) of Malaysia:
- Consent — where you have provided explicit consent, such as submitting the contact form
- Legitimate interest — for analytics that help us improve the website
- Contractual necessity — to respond to enquiries and deliver our watch repair services
Data retention
Enquiry and customer communications data is retained for up to 3 years from the date of last contact. Website analytics data is retained for 26 months. You may request deletion at any time — see Section 6.
3. How We Use Your Data
We use the personal information you provide to:
- Respond to your enquiries and questions
- Provide and manage our watch repair services
- Keep records of work carried out on your watch(es)
- Contact you about the progress or completion of a repair
- Improve our website and customer experience
We do not use your personal data for automated decision-making or profiling. We do not send unsolicited marketing communications. If you give us your email address, we will only use it to respond to your enquiry or to communicate about your repair.
Data sharing
We do not sell your personal data to third parties. We may share limited data with:
- Analytics providers (e.g. Google Analytics) — anonymised usage data only
- Hosting and email service providers — for the technical operation of the website
All third-party processors are required to handle your data in accordance with applicable data protection law.
4. Data Protection Measures
We take reasonable steps to keep your personal data secure. These include:
- HTTPS encryption for data transmission on our website
- Limited access to personal data within the workshop (only those who need it to assist you)
- Secure storage of physical records and digital communications
- Regular review of the data we hold and why
In the event of a data breach that is likely to affect your rights, we will notify you and the relevant supervisory authority as required by law.
5. Cookies
Our website uses cookies — small text files stored on your device — to help the website function and to understand how it is used. We use the following types:
- Essential cookies — required for the website to function correctly (always active)
- Analytics cookies — to understand visitor behaviour and improve the site (optional, requires consent)
- Preference cookies — to remember your cookie choices (optional)
You can manage your cookie preferences at any time via our Cookie Policy page.
6. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request that we correct inaccurate or incomplete data
- Withdrawal of consent — withdraw consent for data processing at any time
- Restriction — request that we limit how we use your data in certain circumstances
- Erasure — request that we delete personal data we hold about you, where there is no legal requirement to retain it
To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.
If you are not satisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.
8. Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted data to us, please contact us at [email protected] and we will delete it promptly.
9. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the revised policy.
10. Contact
For data protection queries, please reach us at:
- Email: [email protected]
- Address: No. 8, Lebuh Armenian, 10200 George Town, Pulau Pinang, Malaysia
- Phone: +60 4-2617 8934